Why has my card payment been refused?


Online transactions for services delivered over the internet are particularly vulnerable to fraud, so our payment processors perform stringent security checks on them.

The most common problem is a failure in 3D-Secure checking.

If you experience this, you should contact your card issuer to ask them to enable Verified By Visa or MasterCard SecureCode on your account.

If you still experience problems we’d recommend simply making a bank transfer to us.

We credit funds the next working day after we receive them so it can be surprisingly quick.

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Asked on July 12, 2018 1:05 pm