Discover what a SaaS solution company in global logistics needs from a cloud provider

Customer Profile

Our customer is a worldwide leading supplier of environmentally friendly production, transportation, building and lighting technologies. With integrated automation technologies and comprehensive industry-specific solutions, the company increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure.

“CloudSigma allowed us to expand our solution on-demand without worrying about latency or unnecessary compute cost. CloudSigma’s solution is definitely one of the cloud services with the highest cost-benefit ratios on the market.”Senior software architect @ client’s company

CloudSigma is working with the logistics department, which is providing innovative software for various postal, parcel and airport applications. As part of their work, the department has developed a new automation solution that converts physical mail into electronic mail. Postal customers receive their mail via Internet and can access it at all times by mobile phone or computer. This so called ‘reverse hybrid mail’ solution enables postal companies and postal service providers to cut their costs tenfold. Postal units in companies can likewise benefit from a partial elimination of the manual sorting of mail received in their day-to-day operations because this mail is available now in a digital form. Immediately after sending, important correspondence and documents can be accessed securely from any location and can be archived electronically in conformity with the law.

The Challenge

Our customer wanted to have more fine-grained control over the capabilities of a VM in terms of performance and memory utilization. As a result, they were looking to partner with a cloud solution provider which offers no ‘vendor-lock-in’ and which wouldn’t lead to unnecessary compute costs. In addition, the specifics of the application required excellent connectivity and low latency, since it had to be reached from all over the world.

At the same time, the global presence of the cloud provider was also a key consideration by taking the final decision.

“We wanted our cloud provider to be internationally spread. CloudSigma is a cloud vendor who has a global presence with a wide network of locations around the world. This allowed us to run our global operations smoothly on the cloud platform. As a result our customers do not experience any latency receiving their correspondence on time.”

The Solution

“Most of the cloud providers on the market offer no more than 99.95% SLA. We wanted our risk to be fully covered and we – fully protected. We found what we were looking for in the face of CloudSigma.”Senior software architect @ client’s company

At the very beginning our customer had some concerns about data security. The variety of security measures and features that are available to CloudSigma customers convinced the company that CloudSigma offers the best solution for their needs.

“When we talk about private correspondence and documents sent via email, data privacy is of great significance. CloudSigma is ISO 27001-certified as well as PCI-DSS compliant, which was one of our main considerations when choosing our cloud vendor.”

Another thing that turned the decision in favor of CloudSigma was the fact that we offer 100% SLA for server and network availability.

The human factor and the high level of support provided during the project implementation and ongoing operations were and still are a key reason for our customer to have chosen CloudSigma and still be with us today. The fact that at CloudSigma everyone has a personal account manager as a single point-of-contact and support for any day-to-day requirements is a really big advantage.

“Building trust with CloudSigma happened naturally and pretty quickly. Now as we are on our next step of the project development, we’re looking forward to expanding our cooperation in other parts of the globe. Happily for us, the worldwide locations of CloudSigma allow us to serve our customers from various ends of the world equally well.”Senior software architect @ client’s company

“The good communication with our dedicated account manager and the excellent free 24/7 support are crucial for us. We know who to contact in case of any questions or concerns and the resolution usually takes minimal time. We are used to heavy internal structure and long resolution times, so the quick reactions from CloudSigma are really a great plus for us.”

The Future

Following the success story of the current project, the mutual work with CloudSigma is now expanding to other teams requiring flexible cloud resources. On top of that, the same project is considering further deployments in other CloudSigma locations, including USA and Asia.

About Paolina Vulkova

Paolina is responsible for the account management and business development in the DACH region. She has a Masters in International Business Relations and experience in the international business correspondence with strong sales background.